Frequently Asked Questions

Placing an order for custom trading pins is easy. Simply visit our website, DirectTradingPins.com, and navigate to the Order page. Fill out the order form with your contact information, pin specifications, design preferences, and any additional details. Once we receive your order, our team will get in touch with you to finalize the design and provide you with a price quote. Upon approval, we will begin production, and your custom trading pins will be delivered to your doorstep.

We accept all major credit cards, checks, and purchase orders (from verified government agencies, not-for-profit organizations and public schools). We offer purchase terms for return customers once an application has been filed for payment terms. Please contact us for more information.

We value customer service above all else. We want you to be completely satisfied with your order. That’s why we back everything we sell with our 100% Satisfaction Guarantee. We will gladly replace any pin found to be defective in either materials or workmanship at no extra cost to you. Please contact us immediately if there’s a problem with any aspect of your order. We want to earn and keep your trust for years to come.

To ensure the best pricing, our order minimum is 100.

Absolutely! Ask a representative for details.

You can reach us by visiting our Contact Us page on our website, calling us at 1 888-677-4782 , or sending an email to [email protected] . Our friendly customer support team will be happy to assist you.

Yes, we take the security of your personal information seriously. Our website utilizes industry-standard encryption and security measures to protect your data. You can shop with confidence knowing that your information is safe.

If you need to cancel or make changes to your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that changes or cancellations may not be possible if the order is already in production.

Yes, we understand that sometimes you may need your trading pins or rally items urgently. We offer rush order services for an additional fee. Please contact our customer support team with your specific requirements, and we will do our best to accommodate your request. However, due to the extreme volume of pins ordered between June 1 and July 31, the peak of youth league baseball season, delivery times during that period may be considerably longer, and we cannot guarantee a delivery date within that time frame.

Absolutely! We specialize in creating custom designs for trading pins and rally items. You can personalize them with your team's logo, colors, names, and other custom elements. Our goal is to bring your vision to life.

Yes, our trading pins and rally items are designed for all ages. Whether you are a youth sports team, a school club, or a special interest group, our products are crafted to meet safety standards and provide enjoyment for everyone.

Yes, you can order multiple designs within the same order. If you have different designs for trading pins or rally items, please provide the necessary details and artwork for each design when placing your order. Our customer support team can guide you through the process and help ensure that your order accurately reflects your desired designs.

Our trading pins are made of high-quality metals, ensuring durability and a professional look. Rally items, such as banners and hats, are crafted from premium materials like vinyl and fabric, designed to withstand outdoor use and frequent handling.

The production time for our products varies depending on the customization and quantity. Generally, it takes around 2-3 weeks from the time you approve the design. Shipping time will depend on your location, but we strive to deliver your order as quickly as possible.

Yes, you can place additional orders for trading pins and rally items at any time. We keep your designs on file, making it easy for you to reorder and expand your collection. Simply reach out to our customer support team, and they will assist you with placing a new order.

Yes, we welcome your own designs! You can submit your artwork, logo, or design specifications, and our team will work closely with you to bring your vision to life.

Once an order is placed and the design is approved, it enters the production process. Changes may not be possible at that stage. It is crucial to carefully review and confirm the design before finalizing your order.

Yes, we provide a digital proof of your custom design for your review and approval. Once you place your order, our design team will create a proof and send it to you via email. You can review the design, request any necessary revisions, and give your final approval before production begins.

Yes, we understand that design preferences can vary, and we strive to ensure your satisfaction. If you are not completely satisfied with the initial design proof, you can request revisions. Our design team will work closely with you to incorporate your feedback and make the necessary adjustments until you are happy with the final design.

We offer a wide range of customization options and can accommodate most designs and colors. However, there may be limitations based on the specific product and printing technique. Our design team will guide you and ensure your design fits within the parameters.

Absolutely! Our experienced design team is here to assist you. We can help you create a customized design that aligns with your vision and requirements. Just reach out to our customer support team for design assistance.

We highly recommend using original artwork or obtaining proper authorization to use copyrighted or trademarked images. As a responsible business, we respect intellectual property rights and do not produce designs that infringe upon those rights. It is your responsibility to ensure that your design complies with all applicable laws and regulations.

We accept a wide range of file formats for custom designs, including but not limited to JPEG, PNG, AI, EPS, and PDF. When submitting your artwork, please ensure that it is in a high-resolution format to maintain the quality and clarity of your design. If you have any questions or need assistance with file formats, our customer support team is here to help.

Yes we do. International shipping can vary and may take longer due to customs clearance. Once your order is shipped, you will receive a tracking number to monitor its progress.

The shipping time depends on the shipping method chosen and your location. Standard shipping within the continental United States typically takes 3-5 business days. International shipping can vary and may take longer due to customs clearance. Once your order is shipped, you will receive a tracking number to monitor its progress.

Yes, we offer expedited shipping options for those who need their orders delivered quickly. During the checkout process, you will have the opportunity to select the desired shipping speed that best fits your needs. Please note that expedited shipping may incur additional charges.

We understand that sometimes shipping addresses need to be updated. If you need to change the shipping address after placing an order, please reach out to our customer support team as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible if the order has already been shipped.

Shipping costs are calculated based on the weight of your order, the destination, and the shipping method selected. Ask a representative for details about your specific order.

Yes, we provide tracking information for all orders. Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track the progress of your package through the shipping carrier's website.

We take great care in packaging and shipping your order to ensure it arrives in pristine condition. However, if your package is lost or damaged during transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure a satisfactory resolution for you.

Currently, we do not offer local pickup. However, we provide fast and reliable shipping options to deliver your order directly to your preferred address. If you have any concerns about shipping, please contact our customer support team, and we will be happy to assist you.